Refund Policy

1. Before we start building

If you cancel within 14 days of paying the £99 deposit and we have not yet started producing your website, we refund the deposit in full. Email hello@adcenter.agency with your name and the payment date.

2. After production has started

Websites are made to order for your business. Once you have submitted your briefing and we have begun the build, the deposit covers work already performed and is non-refundable. The remaining balance is only due if you accept the delivered site.

Where the EU right of withdrawal applies to a consumer, by asking us to start immediately you acknowledge that the right is lost once the custom service has been fully performed, and that a proportionate amount is due for work performed before cancellation.

3. If we cannot deliver

• If we cancel the project for any reason on our side, you receive a full refund of everything you paid.
• If we cannot deliver a first version because your business does not fit the offer (for example an online store), we refund the deposit in full.

4. Duplicate or incorrect payments

Duplicate charges and payment errors are refunded in full as soon as they are confirmed.

5. How refunds are paid

Refunds are issued through Stripe to the original payment method, normally within 5 to 10 working days depending on your bank.

6. Contact

Refund requests and questions: hello@adcenter.agency.